Legal & Billing

Refund & Cancellation Policy

Transparent terms regarding subscription refunds, credit policies, and cancellations.

Last updated: 24 July 2026

Initial 48-Hour Refund Policy

You may request a full refund within 48 hours of your initial subscription purchase, provided:

0 paid AI generation credits have been consumed.
Fewer than 5 total utility tool requests (such as file converters or extractors) have been processed on your account.

Once paid AI credits are consumed or server compute resources are used beyond 5 basic utility requests, the purchase becomes non-refundable to cover external API provider fees and server infrastructure costs.

Non-Refundable Purchases & Subscriptions

At checkout, you confirm immediate digital access to your plan benefits. Statutory cancellation rights apply up until digital delivery commences.
Subsequent billing renewals, one-time credit packages, and any accounts that have consumed paid AI credits or processed more than 5 utility tool requests are strictly non-refundable, except where required by law. Unused subscription credits expire at the end of each billing cycle.

Subscription Cancellations

Recurring subscriptions can be cancelled at any time through your account settings or Billing page. Upon cancellation, you retain access and usage of your remaining plan quotas until the end of your current billing period, after which your subscription will not renew.

How to Request a Refund

Logged-in users can request a refund directly through the platform:

Step 1: Go to Billing: Navigate to your Billing & Subscriptions Dashboard.
Step 2: Select Payment: In your Payment History table, click on the transaction invoice you wish to refund to open Payment Details.
Step 3: Submit Request: Click 'Request Refund' (available for eligible transactions within 48 hours), fill in your reason, and submit.

Alternatively, you can contact our support team directly at support@vizxpress.com or via our Live Chat widget.

Exceptions and Technical Failure Refunds

If a technical system failure or infrastructure error prevents tool output delivery while deducting credits, affected credits are automatically restored to your account balance. This is a credit restoration and does not constitute a monetary refund. For unresolved technical billing issues, contact support with your invoice details.