Our Privacy Commitment

At VizXpress, we take your privacy seriously. Our service is designed with privacy at its core, ensuring that your files and data remain under your control at all times, except for background remover processes for both video and image, text-to-speech and email verifier. This privacy policy explains how we handle your information and protect your privacy.

Data Processing

All file processing occurs locally in your browser, except for background remover processes for both video and image, text-to-speech and email verifier. This means:

• Your files never leave your device, except for background remover processes for both video and image, text-to-speech and email verifier
• No data is stored on our servers
• No personal information is collected during file processing
• All processing is done client-side using your browser's capabilities

Third-Party Services

Our app may integrate with third-party services or APIs for certain functionalities, such as background removal and url shortener. We are not responsible for the privacy practices or content of these third-party services.

Information We Collect

We collect minimal information to improve our service:

• Anonymous usage statistics (e.g., which tools are used most)
• Basic device information (browser type, operating system)
• Information you provide through our contact form, including your name, email, subject, and message

This information is collected anonymously and cannot be used to identify individual users, except for the contact form information which is used to respond to your inquiries.

Cookies and Local Storage

We use minimal cookies and local storage for:

• Remembering your preferences
• Improving performance
• Providing a better user experience

You can clear this data at any time through your browser settings.

Consent and Marketing Communications

By subscribing to our newsletter or joining our waitlist, you explicitly consent to receive marketing communications from us. This consent can be withdrawn at any time by:

• Clicking the unsubscribe link in any email
• Contacting us at [email protected]
• Updating your preferences in your account settings

We will only send marketing communications with your explicit consent and will not share your information with third parties for marketing purposes.

Data Subject Rights

Under applicable data protection laws (including GDPR), you have the following rights regarding your personal data:

• Right to Access: Request a copy of the personal data we hold about you
• Right to Rectification: Request correction of inaccurate or incomplete data
• Right to Erasure: Request deletion of your personal data
• Right to Restrict Processing: Request limitation of how we process your data
• Right to Data Portability: Request your data in a structured format
• Right to Object: Object to processing based on legitimate interests
• Right to Withdraw Consent: Withdraw consent for processing at any time

To exercise these rights, please contact us at [email protected] with your request.

Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Consent: For newsletter subscriptions and marketing communications
• Legitimate Interest: For analytics, improving services, and responding to inquiries
• Contract: For processing necessary to provide our services
• Legal Obligation: For compliance with applicable laws

Data Retention

We retain your personal data only as long as necessary for the purposes outlined in this policy:

• Newsletter subscriptions: Until you unsubscribe
• Contact form submissions: For 2 years after resolution
• Analytics data: Anonymized after 26 months
• Legal compliance: As required by applicable laws

Live Chat and Visitor Tracking

We use Tawk.to for live chat support. Tawk.to may collect and store visitor IP addresses and track user location and page visits anonymously to provide better support and service. This information is used solely for improving our customer support experience.

Children's Privacy

Our services are not intended for use by children under the age of 13. We do not knowingly allow children under the age of 13 to use our services.

Analytics and Feedback

We use Google Analytics to collect anonymous usage data to better understand how our services are used and to improve user experience. Additionally, we use UserReport to collect feedback, bug reports, and ideas from our users. UserReport may collect information as outlined in their privacy policy, which you can review at UserReport Privacy Policy.